Stratford upon Avon T: 01789 293259
Henley in Arden T: 01564 792261
Cheltenham T: 01242 228370
Birmingham T: 0121 200 0890

Privacy Notice for our website & marketing

 

What this privacy notice covers

Lodders Solicitors LLP (“Lodders”) is committed to protecting your personal information.

In this notice references to ‘we’ or ‘us’ mean Lodders Solicitors LLP. This privacy notice will inform you as to how we look after your personal data when you use our website and engage with our marketing.

 

Who we are

Lodders is a Limited Liability Partnership, registered in England with Partnership Number OC306995. Lodders is a data controller and is registered with the Information Commissioner’s Office with Registration Number Z5987574.

Lodders operates the website www.lodders.co.uk (the “website”).

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. If you have any enquires arising from this privacy notice.

E-mail – colin.wark@lodders.co.uk                           Telephone – 01789 206933

Lodders Solicitors LLP FAO Data Protection Contact
Number Ten
Elm Court
Arden Street
Stratford upon Avon
Warwickshire
CV37 6PA

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance. We will acknowledge receipt of all complaints and endeavour to investigate the complaint within thirty days.

 

The data we collect about you

When you use our website you may give us information. Information may be grouped as follows:

  • Identity Data includes first name, last name, title.
  • Contact Data includes email address and telephone numbers.
  • Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
  • Profile Data includes your interests, preferences, feedback and survey responses.
  • Usage Data includes information about how you use our website, products and services.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We will not collect special category data when you use our website (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic data)

 

How we may use your information

When you use the enquiry form on our website, a member of the specified department will receive the enquiry. If the enquiry is related to the services we offer, we rely on our contractual basis to process your data, in anticipation of entering into a contract with you. To process this data. This information will be dealt with in accordance with our information security policy.

We may use your information for a number of purposes, including the following:

Purpose/Activity

 

Type of data

 

Lawful basis for processing

 

Contact you about an enquiry made through our website a) Identity
b) Contact
Legitimate Interest
To manage our relationship with you which will include

a)     To notify you about changes to our changes to our terms or privacy policy
b)    Asking you to take a survey

a) Identity
b) Contact
c) Profile
e) Marketing and Communications
Legitimate Interest
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (a) Identity
(b) Contact
(c) Technical
Legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud.
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences.

 

(a) Technical
(b) Usage
Legitimate interests (to keep our website updated and relevant, to develop our business and to inform our marketing strategy).
To manage if and how you would like to receive marketing.(Please note we will always seek your affirmative opt-in consent to process your data for marketing purposes.) a) Identity
b) Contact
c) Marketing and Communications
Consent (to add you to our marketing lists and what marketing you would like to receive)

Legitimate Interest (if you ask for some ‘one-off’ materials about Lodders, such as Lodders Life magazine).


We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

 

Marketing

When you engage with our email marketing, you can change your preferences and opt-out at any time. In all of our correspondence, the ability to unsubscribe or change your preferences is clear and prominent. We may use your Identity, Contact, Technical and Usage to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).We give individuals real choice over how their data is used. We seek consent in order to process data for marketing purposes.

If you wish to receive Lodders Life or our brochures, we have undertaken a legitimate interest assessment to send respond to your requests. Please get in touch with the data protection contact for more information about this assessment. If you regularly receive these communications, details on how to change your preferences will always be included.

 

Information Sharing and Disclosure

To host our website and conduct marketing, we share information with third parties.

We may disclose your personal information to third parties if we are under a duty to disclose your personal data in order to comply with any legal obligation (for example to government bodies and law enforcement agencies).

We require third parties to comply strictly with our instructions and data protection laws and we will make sure that appropriate controls are in place where third parties have access to personal data. We enter into contracts with all of our data processors and regularly monitor these activities to ensure they are complying with Lodders’ policies and procedures.

The companies with whom we share your data through use of our website and engaging with our marketing materials are as follows:

We use Google Analytics, based outside the EU, to administer our website. Lodders have requested IP anonymization from Google Analytics, which anonymises the address as soon as technically feasible at the earliest possible stage of the collection network. [The IP anonymization feature in Analytics sets the last octet of IPv4 user IP addresses and the last 80 bits of Ipv6 addresses to zeros in memory shortly after being sent to the Analytics Collection Network. The full IP address is never written to disk, meaning Lodders does not see the IP address.]

Our search engine optimisation (SEO) providers Impression, based in Nottingham, use this anonymized data to help maximise our web presence. We use Reach Marketing, Prontaprint and Issuu to create our company literature, and these are all in the UK. Your data is therefore covered by their data security policies compliant with applicable data protection law.

We use Mailchimp as our email marketing tool. This is based in the US and therefore subject to EU/US Privacy Shield requirements. This is currently under review, but Mailchimp have published assurance that their data security measures are compliant with applicable data protection law.

If Lodders is taken-over or merges with another business, personal data held may be disclosed to the new business owners.

 

Cookies

Our website uses cookies which allow a server to uniquely identify each browser on each page. We use cookies to collect information about you to store your online preferences. Cookies are small pieces of information sent by a web server to a web browser which allows the server to uniquely identify the browser on each page.

We use the following categories of cookies on our website:

Strictly necessary cookies: These cookies are essential in order to enable you to move around the website and use its features.

Performance cookies: We use Google Analytics to help us understand how people arrive at our website, how many people arrive at our website and how people browse or use our website. The data stored by these cookies never shows personal identifiable information from which your details can be ascertained.

Social media cookies:These cookies allow people to connect with Lodders via our social media channels, such as Facebook and Twitter. These cookies are not within our control. Please refer to the respective privacy policies for how their cookies work.

If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.

You can change your cookie setting at any time by clicking here

Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site. To find out more about cookies please visit: www.allaboutcookies.org or see www.youronlinechoices.eu

 

Keeping your records

We will process your data for marketing purposes until you withdraw consent (which you may do so at any time), or choose not to engage when we undertake one of data cleansing exercises. This happens typically once a year.

 

Where we may store your information

The data that we collect from you will be transferred to, and stored at Lodders’ offices. This is encrypted and password protected, with access restricted to designated staff.

Lodders will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy notice.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

 

Your rights

You have the right to:

  1. Request a copy of the personal information we hold about you. We require you to prove your identity with two pieces of approved identification. Please send requests by e-mail or telephone to the data protection contact and we will respond within one month, of receipt of your written request and confirmed ID. Please provide as much information as possible about the nature of your contact with us to help us locate all your records. This request is free of charge unless we regard the request to be manifestly unfounded or excessive.
  2. Have any inaccuracies in your data corrected. If you would like to update the details we hold about you, please contact our data protection contact on the details set out at the beginning of this Notice.
  3. Request that we delete your personal data so it is erased from our records.
  4. Have the data we hold about you transferred to another organisation’s computer system.
  5. Object to certain types of processing such as direct marketing.
  6. Object to automated processing, including profiling.

 

Changes to this notice and the way we treat personal information

We may update the terms of this privacy notice at any time, so please do check it from time to time.

We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address you have provided to us or by placing a prominent notice on our Website. By continuing to use our website you will be deemed to have accepted such changes.

This privacy notice was created on 28 November 2017. Reviewed 18th May 2018.

Updates

15 Aug 2018
Lodders raises hundreds of pounds ...
A trio of cycling solicitors from Lodders has raised ...
14 Aug 2018
The future of Civil Partnerships
Lodders' partner and head of Family Law, Beverley Morris, ...
13 Aug 2018
Jarring claims – the importance ...
Nicole Romera, a solicitor in Lodders’ Corporate and ...