Receptionist

We are looking for an enthusiastic individual to join our Front of House team in our office at the heart of Birmingham.

The ideal candidate will ideally have previous experience in a similar reception/administration role who understands the importance of being a team player whilst having the ability to use initiative. A friendly, professional and flexible approach is essential and you will have to demonstrate exceptional communication skills when liaising with high profile clients over the phone and in person.

The Front of House team is at the heart of our client experience and manage meetings, refreshments and all aspects of looking after our guests. The service we offer is second to none and our Front of House team is therefore one of our most important functions. The candidate must be confident and well presented.

In addition to looking after our clients the Front of House team provide a critical layer of administration and business support across the office so a good working knowledge of Microsoft office packages is beneficial.

We offer a competitive salary, an exceptional benefits package and career progression for the right candidate.

Key Responsibilities:

• Operate the main switchboard, efficiently answering, directing, screening, and forwarding all internal and external calls across the firm.
• Provide a warm and professional welcome to all clients, visitors, and staff upon arrival.
• Manage incoming and outgoing post, including scanning, franking, plus ensuring timely and accurate distribution.
• Coordinate the booking and scheduling of desks and meeting rooms, ensuring calendar accuracy and availability, including visitor and staff car parking.
• Arrange and coordinate meetings and events as required.
• Deliver high standards of client care, including the provision of refreshments and assistance as required.
• Prepare and maintain meeting rooms throughout the day, ensuring they remain clean, presentable.
• Maintain the appearance of external office areas and oversee the general upkeep and tidiness of the office, reporting maintenance issues promptly.
• Monitor stock levels and place orders for stationery, sundry, and janitorial supplies.
• Fulfil designated responsibilities as a trained First Aider and Fire Marshal including participation in regular alarm testing and drills.
• Witness and sign official documentation in accordance with firm protocols when required.
• Manage office fob distribution and uphold office security protocols.
• Arrange appropriate cover for the front desk during periods of absence.
• Share relevant internal communications and liaise with staff across branch offices to ensure consistency and coordination.
• Support the Operations Director and Facilities Manager with additional duties as necessary to ensure the smooth running of the office.

Desirable Knowledge, Skills, and Experience:

• Previous experience in an office support, administration, or facilities role.
• Strong organisational and multitasking skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and proactively solve problems.
• Familiarity with mail handling, scanning, reception duties, and office supply management.
• Understanding of health and safety responsibilities, including first aid and fire safety.
• Proficiency in Microsoft Office and general office technology.
• A professional and customer-focused approach to tasks.

This role is ideal for a proactive and adaptable individual who thrives in a dynamic office environment and enjoys ensuring the smooth day-to-day running of operations.

To apply, please email our HR team with your cover letter and CV.